bajl Terms & Conditions — Your Rights and Obligations

These Terms & Conditions ("Terms") apply to all use of the bajl platform, including the website accessible at bajl.im, any associated mobile interfaces, and all services offered through those channels including sports betting, live casino, slot games, and any other gaming or wagering products made available by bajl.

bajl is an online betting and casino platform operated for the Bangladesh market. The platform offers cricket betting, live dealer casino games, slot machine games, and related services to eligible players. All services are offered in English and all transactions are denominated in Bangladeshi Taka (BDT).

By completing the registration process and creating a bajl account, you represent and warrant that: (a) you are at least 21 years of age; (b) you are not accessing the platform from a jurisdiction where online gambling is prohibited; (c) you have read and agree to these Terms in full; and (d) all information provided during registration is accurate, current, and complete.

bajl reserves the right to update, modify, or replace these Terms at any time. Material changes will be communicated to registered players via the contact details held on their account. Continued use of the bajl platform following notification of a change constitutes acceptance of the revised Terms.

Age Requirement. You must be 21 years of age or older to register and use bajl. This requirement is absolute and non-negotiable. bajl may request proof of age at any time, including at the point of registration, at first withdrawal, or at any other time deemed appropriate. Acceptable proof of age includes a valid National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority.

Geographic Eligibility. bajl is intended for players located in Bangladesh. Players are responsible for ensuring that accessing and using the bajl platform complies with the laws applicable in their location. bajl makes no representation that access to or use of the platform is legal in jurisdictions outside Bangladesh.

Registration Process. To access the full features of bajl, you must create a registered account. During registration you will be required to provide your full legal name, date of birth, email address, and mobile number. You must provide accurate information. bajl may, at any time, require additional documentation to verify the information provided during registration.

Self-Exclusion. Persons who have voluntarily self-excluded from gambling services are not eligible to register or use bajl. If you have previously requested self-exclusion and become aware that your account remains active, you must contact support immediately via live chat at [email protected].

One Account Rule. Each player is permitted to hold exactly one bajl account. Opening, operating, or attempting to open multiple accounts — whether using the same identity, different identities, or different contact details — constitutes a serious breach of these Terms. Where duplicate accounts are identified, bajl reserves the right to close all associated accounts, void any bets placed, and forfeit any balances held therein.

Account Credentials. You are solely responsible for maintaining the confidentiality of your username, password, and any two-factor authentication credentials associated with your bajl account. You must not share your login credentials with any third party. bajl will never request your password via email, live chat, or any other communication channel. Any activity conducted through your account — whether authorised by you or not — is your responsibility unless you have notified bajl of suspected unauthorised access.

Account Verification (KYC). bajl operates a Know Your Customer (KYC) verification process in line with responsible gaming and anti-money laundering obligations. You may be required to submit identity verification documents before your first withdrawal is processed, or at any other time at bajl's discretion. Failure to complete KYC verification within the time frame requested may result in suspension of withdrawal privileges until verification is satisfactorily completed.

Account Closure. You may request closure of your bajl account at any time by contacting live chat support. Upon closure, any pending bets will be settled in accordance with normal settlement rules, and any remaining verified balance will be refunded to your registered payment method. bajl also reserves the right to close accounts that have been inactive for a continuous period of 12 months, following notice to the registered contact details.

Accepted Payment Methods. bajl accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). The Taka symbol (৳) is used throughout the platform to denote amounts in BDT.

Minimum and Maximum Deposits. The minimum deposit amount is ৳200. Maximum deposit limits vary by payment method and may be subject to change. Current applicable limits are displayed at the time of each transaction within the bajl deposits section.

Deposit Processing Times. Deposits made via bKash, Nagad, Rocket, and Upay are credited to your bajl account within approximately 30 seconds of a successful transaction confirmation. Bank transfer deposits may take one to three business days to reflect, depending on the issuing bank.

Withdrawal Conditions. Withdrawals may only be made to a payment method registered in your own name that matches the name on your bajl account. bajl does not process withdrawals to third-party accounts under any circumstances. Withdrawal requests from fully verified accounts are typically processed within two to four hours. The minimum withdrawal amount is ৳500.

Anti-Money Laundering. bajl is committed to preventing the use of its platform for money laundering or any other financially illicit activity. bajl reserves the right to delay, suspend, or refuse any withdrawal where there are reasonable grounds to suspect irregular financial activity, pending investigation. Players may be required to provide additional documentation to support withdrawal requests in such circumstances.

General Bonus Terms. From time to time bajl offers promotional bonuses including welcome bonuses, reload bonuses, free spins, and cashback offers. All bonuses are subject to the specific terms attached to each promotion, which will be communicated at the time the promotion is made available. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall take precedence for the applicable promotion only.

Wagering Requirements. Unless otherwise specified in a promotion's individual terms, all bonus funds credited to your bajl account are subject to a minimum wagering requirement. This means the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn. The applicable wagering requirement will be clearly stated for each promotion.

Eligible Games. Not all games on the bajl platform may contribute equally to meeting bonus wagering requirements. Slot games typically contribute 100% of each stake wagered. Live casino and sports betting contributions may vary. The specific contribution rates for each game category will be specified in the relevant promotion's terms.

Bonus Abuse. bajl reserves the right to void bonuses, cancel associated winnings, and close accounts where it has reasonable grounds to believe that a player has abused the bonus system. Examples of bonus abuse include but are not limited to: opening multiple accounts to claim the same promotion; using systematic betting strategies designed to exploit bonus terms with low risk; or colluding with other players to manipulate bonus outcomes.

Expiry. Unless otherwise stated in the applicable promotion terms, bonus funds and associated free spins expire 30 days after being credited to your account. Expired bonuses and any associated winnings will be removed from your account automatically.

Sports Betting. All sports bets placed on bajl are subject to the specific rules applicable to the relevant sport and market. Cricket betting — including BPL, IPL, T20 World Cup, Asia Cup, and Bangladesh Tigers international fixtures — is governed by bajl's Cricket Betting Rules, available within the platform. bajl reserves the right to void bets where an event is abandoned, rescheduled, or where there is clear evidence of odds error.

Live Casino. Live casino games offered through bajl are supplied by third-party game studios including Evolution Gaming and Ezugi. The rules applicable to each live casino game are those of the supplying studio and are displayed within the game interface. bajl accepts no liability for technical failures originating from third-party game providers, though bajl will use reasonable efforts to facilitate dispute resolution on your behalf.

Slot Games. All slot games available on bajl are supplied by licensed third-party game studios. Published Return to Player (RTP) percentages for each game are available within the game information panel. All game outcomes are determined by independently certified random number generators. bajl does not manipulate game outcomes.

Bet Acceptance. bajl reserves the right to refuse, limit, or restrict any bet placed on the platform without being required to provide a reason. Bets are not accepted and are not binding until confirmed by the bajl system. A confirmation message displayed on screen constitutes acceptance of the bet.

Errors and Malfunctions. In the event of a system error, technical fault, or obvious pricing error, bajl reserves the right to void affected bets and refund the relevant stakes. This applies regardless of whether the error was in bajl's favour or the player's favour.

The following conduct is strictly prohibited on the bajl platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and where applicable, referral to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or any subsequent verification process.
• Opening or operating more than one bajl account, whether under the same or a different identity.
• Using the platform if you are under 21 years of age, or permitting a person under 21 to use your account.
• Using automated betting systems, bots, scripts, or any software designed to gain an unfair advantage on the platform.
• Colluding with other players to fix outcomes, exploit bonus terms, or manipulate any game or betting market.
• Engaging in any form of money laundering, including depositing funds from illegal sources or structuring transactions to evade detection.
• Attempting to reverse-engineer, hack, probe, or otherwise interfere with the bajl platform's security, infrastructure, or software.
• Engaging in abusive, threatening, or harassing behaviour toward bajl staff or other players.
• Making chargebacks on deposits without first raising a dispute through bajl's support channels.

bajl actively monitors platform activity for signs of prohibited conduct. Where violations are identified, bajl will act promptly and without prior notice where necessary to protect the integrity of the platform and other players.

All content on the bajl platform — including but not limited to the bajl brand name, logo, website design, text, graphics, software, game interfaces, and data compilations — is the intellectual property of bajl or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bajl platform for personal, non-commercial purposes only, strictly in accordance with these Terms. This licence does not permit you to reproduce, distribute, modify, publicly display, or create derivative works from any bajl content without express prior written consent from bajl.

Game content supplied by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective studio. bajl holds valid licences to distribute this content to players via the platform.

Platform Availability. bajl endeavours to maintain platform availability on a 24/7 basis. However, bajl does not guarantee uninterrupted access to the platform and accepts no liability for losses arising from scheduled or unscheduled downtime, maintenance periods, or technical disruptions beyond bajl's reasonable control.

Third-Party Content. bajl accepts no liability for the accuracy, availability, or performance of third-party game content provided by studios including but not limited to Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. Any disputes relating to third-party game outcomes will be escalated to the relevant studio on the player's behalf, but bajl cannot guarantee the outcome of such escalations.

Financial Losses. Gambling involves risk. bajl accepts no liability for financial losses incurred through participation in betting or casino gaming on the platform. It is the player's responsibility to manage their gambling activity responsibly and within their financial means. bajl's tools for responsible gambling — including deposit limits and self-exclusion — exist to assist players in doing so.

Maximum Liability. To the fullest extent permitted by applicable law, bajl's total aggregate liability to any individual player in respect of any and all claims arising from use of the platform shall not exceed the total net deposits made by that player to their bajl account in the 30-day period immediately preceding the relevant claim.

bajl is committed to providing a safe, responsible gambling environment. We take our obligations in this area seriously and have embedded the following tools and policies into the platform:

• Age Verification: bajl enforces a strict 21+ age policy and may request proof of age at any point.
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from within their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours.
• Session Reminders: Players may configure session time reminders to receive notifications when they have been actively gambling for a specified duration.
• Self-Exclusion: Players who wish to temporarily or permanently exclude themselves from bajl may request self-exclusion via live chat support at any time. Self-exclusion requests are processed promptly and the account is restricted from wagering activity for the requested period.
• Reality Check: Players who feel their gambling is becoming problematic are encouraged to contact bajl's 24/7 support team immediately. bajl's team is trained to provide guidance and to facilitate access to professional support resources.

For detailed guidance on responsible gambling tools and self-help resources, please visit the Responsible Gaming page. bajl strongly encourages all players to review this page and to use the available tools proactively.

bajl collects and processes personal data in connection with the registration, verification, and operation of player accounts. The collection and use of personal data is governed by bajl's Privacy Policy, which forms part of these Terms and is incorporated herein by reference.

By registering on bajl, you consent to the collection and processing of your personal data as described in the Privacy Policy. bajl uses 256-bit SSL encryption on all data transmissions and account information. Player funds are held in segregated accounts. bajl does not sell player data to third parties for marketing purposes.

bajl reserves the right to amend these Terms & Conditions at any time. Where changes are material, bajl will notify registered players via the email address or mobile number held on their account, with a minimum of seven days' notice before the change takes effect. Non-material changes (such as corrections of typographical errors or clarifications that do not alter the substance of a term) may take effect immediately without prior notice.

Your continued use of the bajl platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using bajl and request account closure via live chat support. Any pending bets at the time of closure will be settled in accordance with these Terms as they existed at the time the bet was placed.

These Terms & Conditions shall be interpreted in accordance with applicable principles of fair dealing and good faith. bajl operates as a platform intended for the Bangladesh market. In the event of any dispute between a player and bajl, the parties agree to first attempt resolution through bajl's internal complaints process, accessible via live chat or email at [email protected].

Complaints Process. Players wishing to raise a formal complaint should contact bajl support in writing, providing full details of the complaint including the relevant account details, dates, transaction references, and the outcome sought. bajl commits to acknowledging all formal complaints within 24 hours and to providing a substantive response within five business days of receiving all relevant information.

Finality of Decisions. All decisions made by bajl in relation to bet settlement, bonus eligibility, account status, and compliance with these Terms are final and binding, subject to any formal dispute resolution process initiated by the player through bajl's complaints procedure.

If you have any questions about these Terms & Conditions, or wish to exercise any right described herein, please contact bajl using the details below. All contact methods are available in English. Support is available 24 hours a day, 7 days a week, including during Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).